Customer Relationship Management

Build customer loyalty to drive repeat business!

What is it?
Customer Relationship Management (CRM) is essentially the process of building a long-term relationship with a customer and helping management and frontline staff deal with customer concerns and issues.

It involves gathering as much data about customers as possible, such as customer information and history. This is then used to facilitate customer transactions by making being readily available to anyone in the organisation with the click of a button. This results in more satisfied customers and a more profitable business.

CRM systems also help management by providing crucial data such as customer satisfaction and staff efficiency information. It will provide reports that will be invaluable in making advertising and marketing decisions, which help determine which ideas work and which do not. As your business grows your CRM system will grow with you and become extremely advantageous in the expansion of your business.

What does it do for you?

• Finance: offers you a complete view of all customer interactions and financial transactions that is essential for making better business decisions.
• Sales: provides tools that helps your sales team find and retrieve important information quickly and effectively.
• Marketing: allows you to manage and track every aspect of your campaigns and eliminate ‘guess work’ and put your resources to the best use.
• Customers: lets you provide customer service staff with access to all relevant customer data to help them provide a better service to your customers.

Why Zeidan Consulting?
Zeidan Consulting helps you to manage all aspects of your business relationships. We provide you with an easy to use, fast to deploy, feature rich, low cost, Internet based CRM solution. Our software is designed to provide you with the real benefits of CRM. We use leading industry technology to help you foster better business practices and information exchange within your organisation.